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- Stay in a Standard Room
- All-inclusive
- Flights departing from the city of your choice
- Round-trip airport/hotel transfer
- Welcome and assistance at the airport
- Welcome and assistance on arrival at the airport
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Your stay starts here
Sandos Caracol Eco Resort & Spa 5*
27,285 reviews
Head for the Riviera Maya where the Sandos Caracol Eco Resort awaits its guests. Ideally nestled on the Yucatán Caribbean coast, this flagship eco hotel benefits from a strategic location near the beautiful beaches of Playa del Carmen, looking out on the island of Cozumel. Set in the heart of magnificent flower gardens, the resort has nine restaurants, a spa, two outdoor swimming pools and a water park with 29 slides. Three different areas allow guests to be accommodated in Family, Adult Only or Elite packages.
Rooms
Comprising three different sectors, Sandos Caracol Eco Resort welcomes guests to its Family, Select Club & Royal Elite rooms, meeting all needs when it comes to comfort, privacy and dedicated service.
Standard Room
Designed for three adults and one child, or two adults and two children, the Standard Rooms are equipped with a large double bed and two single beds. Located along a path set in natural surroundings, they are an ideal option for a stay set between jungle and mangrove.
Deluxe Select Club
Designed for three people, the Select Club Deluxe Rooms are exclusively for adults. Equipped with a king-size bed and a sofa bed, these rooms overlooking the jungle provide direct access to the pool and beach club reserved for adults and benefit from superior facilities ideal for relaxation, such as a Jacuzzi.
Superior Select Club
A small secluded paradise exclusively reserved for adults, the Select Club Superior Room is equipped with a large double bed or two large single beds, allowing a maximum of three people to stay. The terrace opening onto the jungle is the ideal place to have breakfast brought to you in your room.
Signature Suite
The cleverly arranged Signature Eco Family Suite can accommodate groups of two adults and two children, three adults and two children or two adults and three children. A small swimming pool on the balcony is one of the highlights of this family accommodation with two bedrooms, one of which has a bunk bed for three people.
Restaurants & bars
To satisfy all tastes, Sandos Caracol Eco Resort offers world flavours as well as authentic Mexican recipes at its nine restaurants. With gourmet buffets or a la carte, by the pool or on the terrace next to the river, you can explore all the options offered by this resort nestled in the jungle.
All-inclusive
Includes breakfast, lunch, dinner, local branded drinks (alcoholic and non-alcoholic), as well as a range of services offered by the property (see conditions on site).
La Toscana
As its name suggests, La Toscana offers typical Italian cuisine. You will enjoy a selection of fresh pasta, pizzas cooked in a wood-fired oven and irresistible desserts such as tiramisu and panna cotta. All these gourmet specialities are served as a buffet for breakfast or lunch and a la carte for dinner.
La Jungla
Open from the early morning until mid-afternoon, La Jungla welcomes you for breakfast and lunch. Located by the pool, this outdoor restaurant is the exclusive meeting place for Select Club members.
El Manglar (Sports Bar)
Want to enjoy a refreshing cocktail or local beer while watching a football match on a giant screen? Tempted by a game of pool with family or friends before settling down on the terrace looking out onto the river and the mangrove forest? Welcome to El Manglar Bar, a friendly and relaxed area designed for sports and games lovers.
Activities & lifestyle
A spa, a water park, a children's club, a private beach... A holiday at Sandos Caracol Eco Resort is looking very promising indeed.
While the children make new friends at the kids' club, you can be tempted by a sea trip, an introduction to diving or a nap in the shade by the pool. Before or after your aquagym, beach meditation or zumba session, when you return from your escapades in Cozumel, Chichen Itza or Tulum, take a relaxing break at the spa, where you can enjoy massages and treatments in the cabin or open air.
Discover the destination
Relax and unwind on Mexico's Yucatan Peninsula. The Riviera Maya is teeming with fascinating wildlife and renowned for its stunning scenery. The peninsula has everything from fantastic golf courses and archaeological sites to long sandy beaches and vibrant nightlife. Dive into the warm waters to explore the stunning underwater world or try your hand at water sports.
Important information about your destination
Customs and traditions
Famous for their warm welcome and love of culture, Mexicans have an innate sense of hospitality that will make you feel right at home. Respect for customs is essential and politeness is a shared value. In rural areas and small towns, traditions often have deep indigenous roots and visitors are encouraged to be respectful, for example by asking before taking photographs and avoiding topics of discussion related to local politics. Music, dance and colourful festivals enliven the streets of towns and villages throughout the year.
Time difference
Mexico has several time zones, but the centre (including Mexico City and Cancún) is generally at -7h in relation to Europe. Daylight saving time does not occur on the same dates as in Europe, and some regions do not observe daylight saving time.
Electricity and internet access
Mexican plugs are type A and B, with a voltage of 127V. An adapter is required for most European appliances. Internet coverage is good in cities and tourist areas, but can be more limited in rural areas. International hotels generally offer free Wi-Fi access, making it easy to stay connected.
Safety
Tourist areas are generally well secured, but caution is advised, especially in large cities such as Mexico City. Don't show valuables and only use official taxis or transport apps to get around. For up-to-date and accurate information on security, check https://www.gov.uk/foreign-travel-advice/mexico before you leave.
Currency
The local currency is the Mexican Peso (MXN) and although the Euro is easily exchanged, local cash transactions are preferred. Visa and Mastercard are accepted in larger establishments, but cash is recommended, especially for purchases in artisan markets and small shops.
Weather
Mexico has a wide variety of climates depending on the region, from desert in the north to tropical in the south. The best time to visit central and southern Mexico, including the Cancún region, is during the dry season, from November to April. The months of September and October should be avoided by travellers wishing to visit the Caribbean beaches, due to the risk of hurricanes along the coast.
Languages
Spanish is the official language, but English is widely spoken in tourist areas. In some villages, indigenous languages such as Mayan and Nahuatl are still spoken, adding to the country's charm and linguistic diversity.
Accommodation quality
Hotels in Mexico range from luxury resorts to eco-lodges in the heart of nature. In coastal resorts, standards are comparable to European standards, while in rural areas, facilities may be more modest but offer an authentic cultural immersion.
Food quality
Mexican cuisine is world-renowned for its flavour and variety. Expect tacos, enchiladas, ceviche and other specialities. Be sure to buy bottled water, as tap water is not safe for travellers.
Other topics
From the archaeological sites of Teotihuacan and Chichen Itza to the beaches of the Caribbean coast and charming colonial cities such as Oaxaca and Guanajuato, Mexico offers extraordinary cultural and natural riches.